Our policy is 100% satisfaction guarantee. If there is a problem with your order, you may return it to us for a full refund (Shipping charges may apply: We do not pay for return shipping unless we made an error in order processing or shipping. You must pay to return ship any item you are disatisfied with. In the case of items received with shipping charges due, we will automatically deduct the amount from your refund).

But that's what PinsCentral has always been about: Customer Satisfaction! That's why the Better Business Bureau has annually awarded us the Honor Roll Member Status! What better way to show that we stand behind our guarantee?

All Pinscentral products are 100% Guaranteed. Your order will be received on time, and meet your expectations - we guarantee it!

Awarded every year since 2008, the BBB A+ rating.

PinsCentral.ca , a Swyrich Corporation Internet property providing service to American customers, began over 49 years ago as a designer and supplier of Coats of Arms and Logos for corporations and organizations.

We have a long, illustrious list of patrons,from large companies and groups to small ones. Today, we proudly continue our heritage of quality, best value and time honored customer satisfaction that is second to none.

Our art department is simply the best the industry can offer. In today's computer graphics industry few are recognized as providers of continual quality. Over the years, we have proudly supplied clipart to companies like Corel, Nova and others.

We are located in Kingston, Ontario, Canada servicing markets throughout North America and around the world. (Please note that all prices are in US funds). Our delivery times are as fast or faster than our competitors since all merchandise is shipped via UPS or USPS.

Last Updated January 8, 2014, 14:56

Swyrich Corporation, the parent company of Pinscentral.ca, has created this security statement in order to demonstrate our strong commitment to protecting information that you may give us.

We encrypt all of your personal information including, name, address, and credit card number so that it cannot be read as the information travels over the Internet. This is achieved using 128 bit SSL encryption and digital certificates.

Please note that your browser must support 128 bit encryption in order to purchase products on-line though our secure shopping site. If you do not support this level of encryption, you will get an error message when attempting to order, or view the checkout window. If this error occurs, please download and install on your PC a more recent version of your browser.

PinsCentral welcomes your comments regarding this policy statement; please contact us by one of the following means (Phone contact times are Mon-Thur, 9-4; Fri, 9-2; EST).

• Toll Free: 800.563.8960
• Phone: 613.384.9986
• Fax: 613.384.0606
• email (Note: email is a non-secure means of communication)
• Mail, addressed to
  PinsCentral Security
  Swyrich Corporation
  830 Development Drive
  Kingston, ON, Canada, K7M 5V7

Our site has security measures in place to prevent the loss, misuse, and alteration of customer information. The information on our site is contained within a secure firewall protected server. We provide a GLOBAL SITE SERVER CERTIFICATE, the highest encryption level for our customers.

We employ the best practices to ensure the integrity of our systems and the safety of your information. We review our security status monthly, and monitor emerging technologies for new advances in security.

If we provide you a password to access a feature of the site, please remember to kept the password secret at all times because it is used to help verify your identity before you are permitted access. If you are unable to provide the correct password, you will not be granted access.

When you login successfully, your web browser will establish a secure SSL connection between your PC and our web servers. This will allow you to communicate with us privately and to conduct online transactions safely. To make sure your browser has a secure connection, check that the security symbol (lock) is displayed in the status bar of your browser. You can also check the web site address, which should start with "https://" rather then "http://".

Our systems are also designed to automatically terminate a secure on-line session if extended inactivity is detected. If your login session terminates you will have to login again.

'Spoofing' Awareness

Caution, there have been cases of unsolicited emails appearing to be from legitimate companies that attempt to trick a person into divulging personal information. In some cases, you are asked for information due to a claim that there is a billing error or account problem. As a precaution, consider the following:

• Do not provide personal information in response to an email.
• If the email contains links, check that the address is legitimate.
• Instead of clicking on links in the email, go to the referred too site directly by typing in the company web address in the browser.

PinsCentral will not ask for your personal information via an email. If you receive an email from us, and you are suspicious of it, contact us immediately.

Swyrich Corporation, the parent company of PinsCentral.ca, has created this privacy statement in order to demonstrate our strong commitment to protecting your privacy. This statement discloses how we collect and disseminate information.

Contact Information

PinsCentral welcomes your comments regarding this privacy statement; please contact us by one of the following means (Phone contact times are Mon-Thur, 9-4; Fri, 9-2; EST).

• Toll Free: 800.563.8960 x221
• Phone: 613-384-9986 x221
• Fax: 613-384-0606
• E-mail (Note: E-mail is a non-confidential means of communication)
• Postal Mail, addressed to
  PinsCentral Privacy
  Swyrich Corporation
  830 Development Drive
  Kingston, ON, Canada, K7M 5V7

Information Collection

If you are a user of our site, but do not place an order or do not use our contact-us or order forms we

• do not collect any personal information about you
• do track Windows IIS Server Data/http data (such as IP address, browser type, referring web site address, domain name, access times, and which pages were accessed on the site)

This log data is collected in our server logs, so as to help diagnose problems with our Web server, to monitor certain aspects of web queries, analyze trends, and to administer our Web site. This collected information is not linked to any personal information that you may provide when contacting us, or ordering from us.

If you contact us via E-mail, we require as a minimum

• your name
• E-mail address

so that we may contact you; additional, opt-in, information may be given so as to describe your request.

If you place an order, we request your

• name
• telephone number
• billing address
• shipping address, if different from billing address
• payment information
• E-mail address (optional)
• an opt-out selection for future E-mail newsletter distribution

so that we may process the order.

PinsCentral does not collect any demographic information.

Third Party Personally Identifiable Information

A visitor to our site may wish to use the "Email To A Friend" service that exists on some pages of the web site. The user must provide 'From' and 'To' E-mail addresses in order to use this feature. Those E-mail addresses are not collected by the site, and are not linked to any other data.

Information Usage

If you provide us personal information we use it to

• clarify details of orders
• send order confirmations
• reply to your questions
• deliver purchased product to you
• charge you the cost of goods
• deliver a newsletter and special offerings to you, if you opt-in

Note: Third Party intermediary services are used:

• Agents:

  We use outside shipping companies to fulfill orders, and credit card processing companies to bill you for goods and services. These companies do not retain, share or use personally identifiable information for any other purposes.

• Service Providers:
  We do not use third parties to provide services on our site.
  

We reserve the right to disclose your personal identifiable information when requested to do so by a governmental or regulatory agency, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, law, court order, or legal process.

Information Retention

Personal information is retained in a secure data base. The information is retained indefinitely except for credit card details. Credit card data are retained for 90 days.

Cookies that are placed on the customer's machine are retained for 100 days.

Information Control

You can control your personal information by sending PinsCentral a request via postal mail (as other means are less secure). If we validate that you are the owner of the data, the information may be updated, or deleted.

If you wish to opt-out of E-mail notifications, you can be removed from the mailing list at any time by sending us an E-mail request, or by using the opt-out link provided in the newsletter.

We will not sell, give, share, rent, or trade your personal information with any company that is not part of Swyrich Corporation, except as disclosed within this privacy statement. Within the Swyrich Corporation information is used for the limited purposes stated here-in. Personal information will only be used for the stated purposes. We also do not allow other companies to offer our customer's products or services, unless you opt-in to receive such notifications (such practice is currently not supported by PinsCentral).

Information Access

We provide you with the means to access the following:

• status of your order by E-mail, fax, or phone
• your personal information, as stated, and restricted, in Information Control sub-section, less the credit card details

You can request access to your information, less credit card details, by contacting our Custom Service Representative.

Employees of Swyrich Corporation do not have access to your personal information, except at the time of order processing, or by the Data Base Adminstrator via secure password access. Admin access would be necessary to address data base maintenance issues, only.

Information Security

We are committed to protecting the security of your personal information from loss, misuse or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a global secure server, with limited access, that is located in controlled facilities. When personal information is transmitted, such as a credit card number, we protect it through the use of 128 bit SSL encryption.

Information Protection for Children

PinsCentral is a general audience site, and is not directed at children. We do not knowingly collect any personal information from children. We rate the site as child-safe.

Cookies When you visit the site, a cookie is placed on your PC, if the customer's browser accepts cookies. If the visitor is returning to the site, then the cookie is read from the visitor's PC. The cookie is used to

• track the progression of the visitor's order
• track an affiliate number

The cookie is retained for a period as described in Information Retention sub-section. If you disable cookies, you will still be able to view the content of the web site, and order.

Cookies are not linked to your personal information.

No Web Beacons, or similar devices, are used on the site.

External Links

The PinsCentral site contains links to external web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Trade Marks

Any trademark referenced on this site is the property of the trademark owner.

Certification

PinsCentral is certified by, subscribes to, and or follows the recommendations or ratings of the following organizations:

• BBBonline (Better Business Bureau, On-line Reliability)
• ICRA (Internet Content Rating Association)
• Privacy Commission of Canada

Enforcement

If you have questions regarding this statement, you should first contact Swyrich Corporation by E-mail, phone, fax, and or postal mail; please allow 2 business days for an acknowledgement reply to your inquiry. If you do not receive acknowledgement of your inquiry, or your inquiry has not been satisfactorily addressed not later then 30 days after it was made, you may log a complaint with one of the following:

• BBB
• Privacy Commission of Canada

Swyrich Corporation enforces this privacy statement within the coporation.

Change Control

If we decide to change our policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.